RETURN & REFUND POLICY Last Updated: August 2026 At Lavish Lengths, we want you to love your products. Because our products are personal-care and hair-care items, we maintain strict hygiene and sanitation standards. For this reason, we have a limited return policy. ALL SALES ARE FINAL All Lavish Lengths products are final sale once purchased. We do not accept returns or exchanges for opened, used, or unwanted products. This includes products that have been purchased and later changed your mind about, ordered incorrectly, or are no longer wanted.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS If you receive a product that is: Damaged during shipping Leaking Defective Missing from your order Different from what you ordered please contact us within 7 calendar days of delivery. To submit a claim, please provide: Your order number Your name and contact information A description of the issue Clear photos of the product Clear photos of the shipping box and packaging We may request additional information or photographs to determine the appropriate resolution.
APPROVED REFUNDS OR REPLACEMENTS If your claim is approved, Lavish Lengths may provide: A replacement product A replacement of the damaged or incorrect item Store credit A refund to the original payment method The resolution provided will depend on the circumstances of the order. If a refund is approved, please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.
ALLERGIES & SENSITIVITIES Customers are responsible for reviewing the ingredients of each product before purchasing. Lavish Lengths is not responsible for allergic reactions, irritation, or sensitivities resulting from the use of our products. If you have known allergies or sensitivities, please consult with a qualified healthcare professional before using a new product. Discontinue use immediately if irritation occurs.
WRONG SHIPPING ADDRESS Customers are responsible for entering the correct shipping address at checkout. Lavish Lengths is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order reshipped.
REFUSED OR UNCLAIMED PACKAGES If a customer refuses delivery or fails to claim a package and it is returned to Lavish Lengths, the original shipping cost is non-refundable. Additional shipping charges may apply if the customer requests that the package be reshipped.
ORDER CANCELLATIONS Because orders may enter processing quickly, cancellation requests must be submitted as soon as possible. Once an order has been processed or shipped, it may no longer be canceled.
HOW TO CONTACT US To report a damaged, defective, missing, or incorrect item, please contact Lavish Lengths through the customer service contact information provided on our website within 7 calendar days of delivery. Please include your order number and photographs of the issue so that we can assist you as quickly as possible.